Privacy Policy
  • Summary of how we use your data
    • We respect your privacy and are committed to protecting it as described in this notice.
    • We use your personal data to provide, improve and administer the FYBIT trading platform, to bind into and perform the terms of service with our users, and to comply with legal and regulatory requirements.
    • Our privacy notice sets out more details of this processing, including details of your data protection rights, and your right to object to certain processing.
  • What does this notice cover?

    This notice describes how FYBIT LTD and its affiliates will collect, make use of and share (i.e. “process”) your personal data in connection with the FYBIT website. For the purposes of this notice, the term “affiliate” shall mean any entity, individual, firm, or corporation, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control with FYBIT LTD.

  • What personal data do we process?

    We process your personal data when you interact with us, our websites, and our services. This includes:

    • Your name, email address, username, password, and other login and security details and login records;
    • Your payment details, including your bitcoin wallet address;
    • Your account and portfolio details, such as historical orders, trades and positions, and balances;
    • Your site and account preferences, including site notification, sound, and confirmation dialog preferences;
    • Any personal data, your self-reported location (including browser location and other proof of address information) plus the geolocation of the IP address you connect from;
    • Your marketing and other communication preferences, and a record of any consent you have given us;
    • Information related to the browser or device you use to access our website;
    • The content and details (e.g. date) of messages you send us (e.g. customer support queries);
    • Customer service requests, replies, and other records.

    We will aim to mark data fields as optional or mandatory when collecting personal data from you via forms. Note, in particular, that to create an account or engage in transactions, the provision of personal data is typically mandatory: if relevant data is not provided, then we will not be able to execute these tasks and provide the services you expect.

  • What personal data do we receive from third parties?

    We receive personal data from partners when they refer you to us (for example, we receive data about the service you used, and that referred you). Third parties may monitor the Web on our behalf, for example looking for stolen usernames and passwords. Our communications service provider may also enable us to learn more about your social media presence, in order for us to send you more personalized notifications. We receive records of trades and transactions from other exchanges and trading platforms to help us monitor exchange rates and market performance. Finally, authorities or other persons seeking access to information about users may provide information about the circumstances of their request, and about the individuals of interest.

  • How do we use this personal data, and what is the legal basis for this use?

    We process this personal data for the following purposes:

    • To fulfill (or take steps linked to) a service agreement with you. This includes:
      • creating your account;
      • taking deposits and fees, and paying out withdrawals;
      • allowing you to make trades, maintaining your account and trading history, and closing, auto-deleveraging, and liquidating positions in accordance with our published policies and terms of service;
      • communicating with you, and providing customer services;
    • As required by the FYBIT LTD or third parties to conduct their business and pursue their other legitimate interests, in particular:
      • to provide services you have requested;
      • to monitor, improve and protect the services on our website, in particular by looking at how it is used, and by learning from feedback and comments you provide;
      • to personalize our website and services;
      • to monitor customer accounts to prevent, investigate and/or report misconduct such as spam, misrepresentation, security incidents (such as hacking), market manipulation or crime (such as fraud), in accordance with applicable law, and to cooperate with authorities seeking to do the same;
      • to investigate any complaints received from you or from others;
      • in connection with legal claims, compliance, regulatory or investigative purposes (including disclosure in connection with legal process or litigation); and
      • to invite individuals to take part in market research and beta tests.
    • Where you give us consent (so far as that consent is required):
      • we will send you direct marketing in relation to our relevant products and services, or other products and services provided by us and carefully selected partners;
      • we place cookies, monitor email engagement, and use other similar technologies in accordance with our Cookie Policy and the information provided to you when those technologies are used;
      • on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
    • For purposes which are required by law, in particular:
      • In response to requests by relevant courts and public authorities, such as those conducting an investigation.
  • Fully-automated decision-making that could have significant effects on you.

    As the service documentation on our site and our terms of service explain, our trading platform applies certain automatic processes based on your trading positions and the resources in your account.

    For example, FYBIT instruments can be highly leveraged.

    Other significant automated decision-making that uses your personal data may also be employed, to protect accounts and to uphold our terms of service. In particular, if you attempt to access our services from a jurisdiction in respect of which our services are restricted, your account may be automatically restricted. In addition, if the information provided during verification or onboarding process (including self-reported information, any other document provided by you, or your IP address or browser location information) suggests that you may be in breach of our terms of service or may have provided false or inaccurate information, your account may be automatically restricted. You may contact customer support to review any restrictions applied to your account.

  • Relying on our legitimate interests

    To the extent required by law, we aim to carry out balancing tests when significant data processing activities are justified on the basis of our “legitimate interests”, as described above.

  • Withdrawing consent or otherwise objecting to direct marketing

    Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send or display marketing without your consent. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in a relevant electronic message or notification sent to you, changing your account settings, or by contacting us using the details written below.

  • Who will we share this data with, and where?

    Personal data may be shared with third-party participants in our affiliate program (or any other successor or parallel program of a similar nature) who referred you to our site (so they can track successful referrals), and partners for promotions or service integrations. Personal data may be shared with courts or public authorities if required as described above, mandated by law or regulation, or required for the legal protection of our or third party legitimate interests, in compliance with applicable laws and regulations, and relevant/competent public authorities’ requests.

    Personal data will also be accessed by employees or contractors, or shared with third-party service providers, who will process it on our behalf for the purposes identified above.

    In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s advisers, and to the new owners of the business.

  • How long do we retain data?

    Where we process personal data in connection with performing an agreement with you, we keep the data for 3 years from your last interaction with us.

    Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of that request indefinitely, so that we can continue to respect your request in future.

    Where we process personal data for site security purposes, we retain it for 2 years.

    Longer retention periods may apply, such as where ongoing access to records continues to be important to our defense of legal claims or where we are required by law or regulation to retain information for specific periods.

  • Cookies and related technologies

    We use cookies (and local storage objects, but we refer to these collectively as "cookies" in this notice), web beacons/tags, and other related approaches to collect information about your use of our website. Cookies are small pieces of information sent by a web server to a web browser, to allow certain functionality or analytics. For more information, please refer to our Cookie Policy page.

  • Controlling these technologies

    If you want to delete any cookies, please check your browser or device settings (and help pages) for instructions on how to delete them. Your browser or device may also offer tracking controls for things other than cookies, such as beacons and tags.

    Please note that by deleting our cookies or disabling future cookies, in particular the "strictly necessary" cookies described in the Cookie Policy, you may not be able to access certain areas or features of our site.

  • External links

    Although our website aims to include only quality, safe and relevant external links, users should always adopt a policy of caution before clicking any links to the non-FYBIT website. We cannot control, guarantee or verify their contents. They will have their own policies and practices, for example with regard to privacy and personal data, and you should acquaint yourselves with those before further engaging with those third-party websites.

  • Changes to this Notice

    We may revise this Privacy Notice from time to time. We are not obligated to notify you of the changes made, so you should periodically visit this page yourself and read the updated information. Your continued use of the FYBIT website and services will be subject to the updated Privacy Notice.